Payment
How to pay for the order.
How can I pay for my order?
Cash on delivery (COD) – available only in Czech Republic and Slovakia
You will pay for order to courier or postman after the delivery.
We charge a fee of 30 CZK (Czech Republic)/ 1 € (Slovakia) for this payment method.
Order will be sent the same day as ordered.
It is not possible to use COD for orders abroad.
Bank transfer from the Czech account
Account number: 2500234750/2010 - Fio banka a.s.
Enter your order number in the variable symbol.
Order will be sent after receiving of the payment.
If you do not pay for your order within 7 days from the order date, it will be cancelled.
Bank transfer from the international account – payment in Euro
IBAN CZ3120100000002500259018
BIC/SWIFT: FIOBCZPPXXX FIO Banka, a.s.
Bank address: Fio banka a.s., V Celnici 1028/10, Prague 1, Czech Republic
Enter your order number in the variable symbol.
Order will be sent after receiving of the payment.
If you do not pay for your order within 7 days from the order date, it will be cancelled.
Online payment
When paying online, you will be redirected to the payment gateway after completing the order. Enter your card information here. If the payment is authorized, we will send you your goods. If the payment is not successful, you will be notified by e-mail with instructions on how to proceed.
You can also contact us by e-mail: [email protected] or by phone: +420 227 272 400.
Cash
You can pay in cash in case of pickup of your order in the Smart Lashes shop in Prague.
Credit card
You can pay by card in case of pickup of your order in the Smart Lashes shop in Prague. We accept credit cards: Visa, Electron, MasterCard or Maestro.
What should I do if I have a problem with payment?
In this case, do not hesitate to contact us by e-mail: [email protected] or by phone at +420 227 272 400.
When will I receive the tax document?
When paying for an order using an online payment or bank transfer, you will receive an invoice with your order.
When paying by cash on delivery, you will receive a proforma invoice together with your order. You will receive the invoice by e-mail after we receive the COD payment from the carrier to our account.
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