FAQs

Welcome to our support portal

Frequently Asked Questions

  1. Are all the goods visible on the e-shop in stock?
    • Goods that are not currently in stock cannot be added to the cart.
    • This information is visible even when hovering over this product.
    • For goods that are not in stock, it is possible to subscribe and when it is re-stocked, you will receive information in the e-mail.
    Read more
  2. How to proceed when exchanging or returning goods?

    In case of exchange or return of goods, please contact us by phone at +420 227 272 400 or by e-mail at help@smartlashes.eu.

    Returns are possible within 14 days of purchase, exchange within a month. In both cases, the goods must be undamaged, in the original packaging.

    Send the goods to the address:

    INTERSMART, s.r.o.

    Nekvasilova 692/27

    Prague, 186 00

    Czech Republic

    Attach an invoice to the goods with a request for exchange or returned goods.

    Read more
  3. Can I buy the goods in a shop?

    Yes, all goods that are in stock in the e-shop are also available in our shop.

    The goods can be purchased directly at the shop or ordered at the e-shop and picked up after receiving a confirmation e-mail.

    Shop address:

    INTERSMART, s.r.o.

    Nekvasilova 692/27

    Prague, 186 00

    Czech Republic

    Opening hours: Mon-Fri 9:00-18:00

    Read more
  4. How can I pay for my order?

    Cash on delivery (COD) – available only in Czech Republic and Slovakia

    You will pay for order to courier or postman after the delivery.

    We charge a fee of 30 CZK (Czech Republic)/ 1 € (Slovakia) for this payment method.

    Order will be sent the same day as ordered.

    It is not possible to use COD for orders abroad.

     

    Bank transfer from the Czech account

    Account number: 2500234750/2010 - Fio banka a.s.

    Enter your order number in the variable symbol.

    Order will be sent after receiving of the payment.

    If you do not pay for your order within 7 days from the order date, it will be cancelled.

     

    Bank transfer from the international account – payment in Euro

    IBAN CZ3120100000002500259018

    BIC/SWIFT: FIOBCZPPXXX FIO Banka, a.s.

    Bank address: Fio banka a.s., V Celnici 1028/10, Prague 1, Czech Republic

    Enter your order number in the variable symbol.

    Order will be sent after receiving of the payment.

    If you do not pay for your order within 7 days from the order date, it will be cancelled.

     

    Online payment

    When paying online, you will be redirected to the payment gateway after completing the order. Enter your card information here. If the payment is authorized, we will send you your goods. If the payment is not successful, you will be notified by e-mail with instructions on how to proceed.

    You can also contact us by e-mail: help@smartlashes.eu or by phone: +420 227 272 400.

     

    Cash

    You can pay in cash in case of pickup of your order in the Smart Lashes shop in Prague.

     

    Credit card

    You can pay by card in case of pickup of your order in the Smart Lashes shop in Prague. We accept credit cards: Visa, Electron, MasterCard or Maestro.

    Read more
  5. How do I redeem Smart points?
    • After collecting a sufficient number of Smart points, you can use them when completing the order in step 5.
    • Your discount will be included automatically.
    • Detailed information can be found here.
    Read more
  6. How to proceed with a reclamation?

    In case of a reclamation, contact us by e-mail at help@smartlashes.eu or by phone at +420 227 272 400. Then you will be informed how to reclaim the goods.

    In most cases, it will be necessary to send the reclaimed goods with an invoice and a request for a claim to the following address:

    INTERSMART, s.r.o.

    Nekvasilova 692/27

    Prague, 186 00

    Czech Republic

    Read more
  7. Do you also deliver to other countries?

    Yes, we deliver to all countries of the world.

    The price of transport depends on the weight of the package and the country of delivery.

    Order goods to other countries on the corresponding e-shop:

    For more information, contact us by e-mail at help@smartlashes.eu or call +420 227 272 400.

    Read more
  8. What should I do if I have a problem with payment?

    In this case, do not hesitate to contact us by e-mail: help@smartlashes.eu or by phone at +420 227 272 400.

    Read more

Latest Questions

  1. What is the difference between the classic and volume method of eyelash extensions application?

    In the classic method of eyelash extensions, one artificial eyelash is applied to one natural eyelash.

    In volume methods of eyelash extensions, more artificial eyelashes are applied to one natural eyelash.

    Read more
  2. How to sign up for the Smart Client loyalty program?
    • By filling out the registration form here.
    • For each completed order, you will get Smart loyalty points, which you can use with other orders and get a discount.
    • Complete information about the loyalty program can be found here.
    Read more
  3. What do XD Light eyelashes look like?
    • Designed for volume eyelash extensions methods.
    • Already finished fans of eyelashes - 2D = fan with two lashes, 3D = fan with three lashes, etc.
    • Thin, light lashes.
    Read more
  4. What do Silk eyelashes look like?
    • With a silky sheen.
    • Suitable for more pronounced types of effects.
    Read more
  5. XD Light eyelashes

    Already finished fans of eyelashes intended for volume methods of eyelash extension - 2D = fan with two lashes, 3D = fan with three lashes, etc. Thin, light lashes.

    Read more
  6. Silk eyelashes

    Silky gloss lashes suitable for more pronounced types of effects.

    Read more
  7. Real Mink eyelashes

    Natural eyelashes made of combed Siberian and Chinese mink fur. Due to their natural origin, the thickness of eyelashes is variable, only their length is determined. Very light lashes with identical properties as natural lashes suitable both for the classic eyelash extensions method (lash for lash) and for volume methods.

    Read more
  8. Nano eyelashes

    Eyelashes with micropores, thanks to which are lighter than other types of eyelashes and also allow better adhesion of the lash glue. They are suitable for clients with weak natural eyelashes.

    Read more