FAQs

Welcome to our support portal

Frequently Asked Questions

  1. How to order?

    The goods can be ordered at www.smartlashes.eu or by phone at +420 773 600 800.

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  2. Can I change my order later?

    You can make some changes in your order only when is not already sent.

    Please contact us by e-mail: info@smartlashes.eu or by phone at +420 773 600 800.

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  3. Is it possible to get discounts?

    Yes, just register with us at www.smartlashes.cz. You get smart-points for each order, which you can apply as a discount in subsequent orders.

    Applying smart-points is possible only when you sign in to your account.

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  4. How to apply smart points?

    Smart-points Rules:

    Smarties can be applyde by only registered customers on smartlashes.eu

    To collect and apply Smartiks you must be logged on to the site.

    The rules of using Smart-points can be changed.

    Smart-points will credit on your account after payment of the order and completion of its registration.

    Orders made by phone, email or otherwise, by an unregistered user, do not collect Smart-points. You can get Smart-points only if you make a personal order on the website.

    In the event of a change in the order that requires a intervention of customer care center, your Smart-points will be returned to your account.

    Smart-points can be use in your shopping cart (bottom left side).

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  5. How to use your special offers?

    You will automatically receive a gift during ordering.

    Please do not add these products to your orders.

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  6. How do I place an order for delivery abroad?

    If you need to send goods abroad, please use on of the one of our other sites.

    www.smartlashes.cz

    www.smartlashes.sk

    www.smartlashes.pl

    www.smartlashes.eu

    www.smartlashes.de

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  7. Is all the goods on the web in stock?

    If you can add goods to your shopping cart, they are in stock.

    If we don't have goods in the stock, we will add it as soon as we will have it in our store.

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  8. How i can return goods?

    If you want return or change goods, please contact us by phone at 777 781 414 or by e-mail us at help@smartlashes.eu.

    Send the goods to:

    INTERSMART, s.r.o.

    Nekvasilova 692/27

    Praha, 186 00

    Attach an invoice requesting a claim.

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Latest Questions

  1. Anmeldung zum Kurs Smart Lashes
    Die Anmeldung zum Kurs erfolgt nach Bezahlung des vollen Wertes durch Überweisung der Geldmittel auf das Bankkonto des Kursveranstalters. Liegt die Anzahl der Bewerber über die mögliche Teilnehmerzahl, erhalten Sie eine Rückerstattung oder einen alternativen Termin für den Kurs. Wenn der Teilnehmer am vereinbarten Tag nicht am Kurs teilnimmt, werden 40 euro als Kompensation von den Gesamtkosten des Kurses abgezogen. Nach der Bestellung werden die Zahlungsdaten an Sie gesendet. Gegen einen Aufpreis von 20 euro finden wir ein Modell für Sie.
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  2. Сollagen

    Collagen is the main structural protein in the extracellular space in the various connective tissues in animal bodies. 

     
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  3. Y - cluster

    Y-lashes are lashes for professional extensions and thickening in lash studio by lash to lash method application.

    They are created by combining two lashes of the same length into the Y shape.

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  4. W - cluster

    W lashes - for professional lashes extensions and thickening by lash to lash method application.

    Combination of three lashes of the same length into the W shape.

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  5. Volume Eyelash Extensions

    Absolutely stunning lashes  – a new technique that involves applying silk or mink eyelash extensions using a different application method, where 2 – 8 extremely light-weight extensions are applied to each natural lash, creating intense volume with a soft, fluffy look. 

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  6. Volume effect

    Absolutely stunning lashes  – a new technique that involves applying silk or mink eyelash extensions using a different application method, where 2 – 8 extremely light-weight extensions are applied to each natural lash, creating intense volume with a soft, fluffy look. We apply upwards of 200 lashes per eye, with 2D, 3D, 4D, 5D, 6D, 7D and 8D Volume Eyelash extensions available.

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  7. V - clusters

    Eyelash cluster is formed by joining two or more false eyelashes of similar lengths. They are used to create a volume effect. 

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  8. Triple eyelashes

    Synthetic eyelashes in the pallet, represented by the most used lengths of 10, 12, 14 mm.

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