FAQ Topics

If you want return or change goods, please contact us by phone at 777 781 414 or by e-mail us at help@smartlashes.eu.

Send the goods to:

INTERSMART, s.r.o.

Kollárová 10A

Praha, 186 00

Attach an invoice requesting a claim.

The goods can be ordered at www.smartlashes.eu or by phone at +420 773 600 800.

Delivery time for the PPL is 2 working days after dispatch, with the Czech Post 7 working days.

Within Prague there is an express courier service, the goods will be delivered to you on the day of ordering.

Orders are sent only on working days. Orders received until 14:30 are trying to send you that day.

We do not send orders during public holidays, orders are sent on the next working day.

You can make some changes in your order only when is not already sent.

Please contact us by e-mail: info@smartlashes.eu or by phone at +420 773 600 800.

Czech Republic

Česká pošta – Postal Service

Delivery price: 50 CZK (order over 2.000 CZK - free).

Delivery time: 7 working days from dispatching.

Order tracking: https://www.postaonline.cz/trackandtrace

PPL - Courier Service

Delivery price: 70 CZK (order over 2.000 CZK - free).

Delivery time: 2 working days from dispatching.

Order tracking: https://www.ppl.cz/

Express courier in Prague

Delivery price: 110 CZK (order over 3.000 CZK - free).

Delivery time: on day of the order

Personal pickup

Pickup time: immediately after email receipt.

Pickup place: Showroom Smart Lashes, Kollárová 10a, Prague 8 - Karlín, 186 00

Opening time: working days 9:00 - 18:00

Contact: +420 773 600 800, info@smartlashes.eu.

International orders 

- Germany, Austria, Poland: 5 € (order over 100 € - free)

- Slovenia, Italy, France, Great Britain, Ireland, Denmark, Belgium, Bulgaria, Belarus, Croatia, Romania, Netherlands, Russia, Ukraine: 9 € (order over 200 € - free)

- Hungary: 6 € (order over 100 € - free)

- Spain, Estonia, Finland, Greece, Portugal: 11 € (order over 200 € - free)

- Sweden: up to 200 € - 18 €, up to 400 € - 10 € (order over 400 € - free)

- Luxembourg: 10 € (order over 200 € - free)

- Latvia, Lithuania: up to 200 € - 22 €, up to 400 € - 10 € (order over 400 € - free)

The states of EU:

- Swiss: 12 € (order over 200 € - free)

- Norway: up to 200 € - 22 €, up to 400 € - 10 € (order over 400 € - free)

- USA: 12 € (order over 200 € - free)

In case of export order out of EU without VAT, we can declare items for fee 30 €. Please contact us to email address: info@smartlashes.eu.

In the event of a replacement or return of the goods please contact us at 777 781 414 or by e-mail us at help@smartlashes.eu.

The return of the goods is possible within 14 days from purchase, you can exchange the goods within one month. The goods must be undamaged in both cases and have original packaging.

Send the goods to this address:

INTERSMART, s.r.o.

Kollárová 10A

Praha, 186 00

Attach an invoice to the goods with a request for a replacement, or returned goods.

In this case, do not hesitate to contact us by e-mail: www.smartlashes.cz or by phone at 777 781 414.

You can track the status of your order with a shipping tracking number. Your tracking number will be sent to you on the day of your shipment.

Yes, just register with us at www.smartlashes.cz. You get smart-points for each order, which you can apply as a discount in subsequent orders.

Applying smart-points is possible only when you sign in to your account.

In case of cash on delivery, we send an advance invoice together with the goods. Only after the payment has been paid by the carrier we will send you invoice by email.

For orders paid by bank transfer or GoPay, you will receive a tax document equal to your order.

Smart-points Rules:

Smarties can be applyde by only registered customers on SmartLashes.com

To collect and apply Smartiks you must be logged on to the site.

The rules of using Smart-points can be changed.

Smart-points will credit on your account after payment of the order and completion of its registration.

Orders made by phone, email or otherwise, by an unregistered user, do not collect Smart-points. You can get Smart-points only if you make a personal order on the website.

In the event of a change in the order that requires a intervention of customer care center, your Smart-points will be returned to your account.

Smart-points can be use in your shopping cart (bottom left side).

Express delivery is possible within Prague. Delivery by express courier is 6 euro. The order will be delivered to you on the day you order it.

You will automatically receive a gift during ordering.
Please do not add these products to your orders.

Yes, we deliver to all countries of the world.

The cost of transport is different. Depending on the weight of the package and the country in which you want to deliver the goods.

Yes, you can order the goods for pickup at the store.

You can pick up the goods immediately after receiving an email.

Adres of showroom: Showroom Smart Lashes Kollárová 10, Prague Karlín, 186 00.

Opening hours: working days from 9:00 until 18:00

If you need to send goods abroad, please use on of the one of our other sites.

www.smartlashes.cz

www.smartlashes.sk

www.smartlashes.pl

www.smartlashes.eu

www.smartlashes.de